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Delivery & Returns

General Overview

TonerMaster stands behind the 100% satisfaction guarantee. If, for any reason, you are not completely happy with your purchase, our staff will quickly replace or exchange the product. You may return the item for a full refund of the purchase price (if it meets the conditions stated below).

Purchases made through this Ecommerce site should be returned by sending an email request with the subject as “Return Request” to support@tonermaster.co.za. In the event you experience any problems with your cartridge(s), please refer to our Return Policy, detailed below, to help resolve any issues quickly.

  • All returns or exchanges must be pre-approved and assigned a Return Merchandise Authorization number (RMA number). This gives you authorization to return item(s) to TonerMaster for inspection. Credits will be issued, if justified, after product inspection.
  • If an order entry error occurs, please email support@tonermaster.co.za as soon as possible. A return can be made within 30 days of purchase.
  • Any product that has been tampered with or refilled will be denied credit.
  • Products must be returned in the same or equivalent packaging as it was originally delivered to protect the item during return shipment.

Returns Policy

Return for refund on unopened ink and toner cartridges in resalable condition from the original date of purchase. Such item(s) must be shipped freight prepaid by the customer, and are subject to a 20% restocking fee.
Shipping charges are nonrefundable, except in the event of a packing error or defective product.

Shipping Charges

30 day Return: Return for refund on unopened ink and toner cartridges in resalable condition within 30 days from the original date of purchase. Such item(s) must be shipped freight prepaid by the customer, and are subject to a 20% restocking fee..

Shipping

Our policy is to send you your merchandise as quickly as possible. Shipping items together depends upon the availability of the items ordered. Should an item be out-of-stock, it will be sent as soon as it becomes available. You will not incur any additional charges if your items ship in separate boxes or from multiple distribution centers.

  • What is your normal Delivery Time?
    ​For ink / toner cartridges, if you are located within South Africa it normally takes 3-5 business days. If your package is over 5kg, it normally takes 3-7 business days. For office equipment, office supplies and furniture, the expected delivery date is 2-10 business days from the date that the order is placed.
    Orders outside South Africa are limited to ink & toner cartridges only and depending in which country you live and their laws delivery may take from 3-14 days.
  • How do you ship? 
    Shipping methods depend on the size and weight of your order. We use the South African Postal Services and Postnet for most shipments. Heavier/larger items will be shipped by courier. The carrier will depend on your location. This might effect shipping price, we will confirm the shipping cost before the order is finalised.
  • How long after I place my order do you ship it? 
    For ink/toner, most shipments go out the following business day. If the item is not stocked in our central warehouse, it may take up to 3 days to process. We maintain the inventory quantities and we will do our best to ensure that items Not in Stock will be placed on a backorder and you will be notified in the shopfront of this site.  If you are satisfied that the product will be placed on backorder which may lead to a 1-7 day delivery delay, you may proceed and your account will be charged accordingly. Should an item you want to order be unavailable, you will not be charged and you will be informed via email when it becomes available. For office equipment, office supplies and furniture, orders placed before 3:00PM local time will ship same business day.
  • What if I do not own a credit card? 
    We also accept electronic fund transfers and payment through Paypal. Once payment have been received we will ship the product
  • What are your shipping charges? 
    You will receive free shipping if your order

.